Frequently Asked Questions
Find answers to common questions about integrating and using BotHarbor chat widget in your applications.
Quick Troubleshooting
Widget not showing up?
If the BotHarbor widget isn't appearing on your website, try these quick fixes:
- •Check that your bot ID is correct in the configuration
- •Verify the script is loading by checking the Network tab in DevTools
- •Ensure there are no JavaScript errors in the console
- •Check if Content Security Policy (CSP) is blocking the script
Widget appears but doesn't respond?
If the widget loads but the bot doesn't respond to messages:
- •Verify your bot is published and active in the BotHarbor dashboard
- •Check your bot's training data and conversation flows
- •Ensure your subscription plan supports the number of conversations
Installation & Setup
Framework-Specific Issues
Performance & Security
Browser Compatibility
Advanced Configuration
Still Need Help?
If you couldn't find the answer to your question, here are additional resources
📧 Email Support
Get help from our technical support team
Email: support@botharbor.com
Response time: 24-48 hours
💬 Live Chat
Chat with our support team in real-time
Hours: Mon-Fri 9AM-6PM EST
Response time: Usually within minutes
Pro tip: When contacting support, include your bot ID, browser version, and any console error messages for faster resolution.